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Founded | 16 July 1928 (as KNILM) 1 August 1947 (as KLM-IIB) | ||||||
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Commenced operations |
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Hubs | Jakarta–Soekarno-Hatta | ||||||
Secondary hubs | |||||||
Focus cities | Surabaya | ||||||
Frequent-flyer program | GarudaMiles | ||||||
Alliance | SkyTeam | ||||||
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Fleet size | 73 | ||||||
Destinations | 53[1] | ||||||
Parent company |
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Traded as | IDX: GIAA | ||||||
Headquarters | Garuda City Center Building Complex M1 Street, Soekarno–Hatta International Airport, Tangerang, Banten, Indonesia[3] | ||||||
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Website |
Garuda Indonesia is the flag carrier of Indonesia, headquartered at Soekarno–Hatta International Airport near Jakarta. A successor of KLM Interinsulair Bedrijf, it is a member of SkyTeam airline alliance and the second-largest airline of Indonesia after Lion Air, operating scheduled flights to a number of destinations across Asia, Europe, and Australia from its hubs, focus cities, as well as other cities for Hajj. It is the only Indonesian airline that flies to European airspace.
At its peak from the late 1980s to the mid-1990s, Garuda operated an extensive network of flights all over the world, with regularly scheduled services to Adelaide, Cairo, Fukuoka, Johannesburg, Los Angeles, Paris, Rome, and other cities in Europe, Australia and Asia.[6] In the late 1990s and early 2000s, a series of financial and operational difficulties hit the airline hard, causing it to drastically cut back services. In 2009, the airline undertook a five-year modernization plan known as the Quantum Leap, which overhauled the airline's brand, livery, logo and uniforms, as well as acquiring a newer, more modern fleet and facilities and renewing focus on international markets. It earned Garuda awards such as Most Improved Airline, 5-Star Airline, and World's Best Cabin Crew by Skytrax. Garuda has since fallen back to financial difficulties exarcebated by dysfunctional management and corruption. However, it has maintained its service and safety standards. The top management was replaced in 2020 and a new restructuring programme is also underway.
Garuda also operated a budget subsidiary, Citilink, that provided low-cost flights to multiple Indonesian destinations and was spun-off in 2012.[7] In November 2018, the airline took over operations as well as financial management of Sriwijaya Air by a cooperation agreement (KSO);[8] the contract expired in December 2019.