 | |
| Developer(s) | Microsoft |
|---|---|
| Initial release | November 1, 2016 |
| Operating system | Microsoft Windows |
| Type | Enterprise resource planning and customer relationship management |
| License | Proprietary software |
| Website | microsoft |
Microsoft Dynamics 365 is an integrated suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft.[1] Combines various functions such as sales, customer service, field service, operations, finance, marketing, and project service automation into a single platform.
Dynamics 365 integrates with other Microsoft products such as Office 365, Power BI, and Azure, allowing businesses to streamline their operations, improve customer engagement, and make data-driven decisions. The platform is highly customizable, enabling organizations to tailor it to their specific needs and industry requirements.
Dynamics 365 is designed to help businesses unify their processes, gain insights into their operations, and foster better relationships with customers. It provides tools for managing sales leads, automating marketing campaigns, tracking customer interactions, managing finances, optimizing operations, and more. The platform is available on a subscription basis, with different modules and pricing options to suit the needs of various businesses..[2] Its flagship product, Dynamics GP, was founded in 1981.
- ^ Foley, Mary Jo (July 6, 2016). "Microsoft readies combined CRM, ERP Dynamics 365 cloud bundle". ZDNet.< >
- ^ Foley, Mary Jo (July 6, 2016). "Microsoft readies combined CRM, ERP Dynamics 365 cloud bundle". ZDNet.