Back فض النزاعات Arabic Konfliktologiya Azerbaijani Conflictologia Catalan Συνδιαλλαγή Greek Conflict resolution English Resolución de conflictos Spanish Gatazken konponbidea Basque حل منازعه Persian Résolution de conflit French יישוב סכסוכים HE
| Alternative dispute resolution (or working out a dispute) |
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Conflict resolution is a set of ideas and ways to reduce sources of conflict. The term "conflict resolution" is sometimes used interchangeably with the term "dispute resolution". The terms conflict and dispute overlap. As a term, conflict is broader than dispute, more concerned with physical action, and less concerned with verbal arguments.
Processes of conflict resolution generally include negotiation, mediation, and diplomacy. The processes of arbitration, litigation, and formal complaint processes such as ombudsman processes, are usually described with the term dispute resolution, although some refer to them as "conflict resolution".